Billing without confusion

Cancellation is not a refund

Cancelling through your account stops future recurring charges and normally keeps access open through the current prepaid end date. It does not automatically reverse a completed charge or create a prorated refund for unused time.

Immediate digital access

Membership is digital content supplied immediately after successful payment. By accepting the Terms and completing checkout, you request immediate performance and acknowledge the effect on any applicable statutory withdrawal right. A policy cannot exclude mandatory rights, including remedies for content or service that is not supplied as promised.

Requests we will review

• A duplicate charge or an amount materially different from the checkout disclosure.
• A charge you reasonably believe was unauthorized, subject to account and payment verification.
• A sustained technical failure attributable to FLEXINGZONE that prevented reasonable access and was not resolved after support was contacted.
• Another circumstance in which a refund or withdrawal right is required by applicable law.

Normally non-refundable circumstances

Subject to mandatory law, change of mind after digital access begins, partial use, failure to cancel before renewal, forgetting about the subscription, dissatisfaction with a particular title, or device and connection problems outside our control normally do not qualify for a refund. We may still grant a discretionary refund without creating an obligation for future cases.

How to request review

• Email support.flexingzone@gmail.com promptly from the address linked to the account.
• Include the account username, order date, amount, currency, invoice or order reference and a concise explanation.
• Include relevant screenshots where helpful, but never send your password, security code or complete card number.

Investigation and decision

We may verify WordPress, PMPro, Stripe, access and support records and request information reasonably necessary to authenticate the account or transaction. We will communicate the outcome to the account email. Fraudulent or abusive requests may result in account restriction.

Approved refunds

Approved refunds are normally returned to the original payment method through Stripe. Bank and card-network processing times are outside our control. A full or material refund may immediately end the corresponding membership access and does not necessarily cancel a separate active subscription unless confirmed.

Chargebacks and mandatory rights

Contacting support first may resolve billing errors faster, but nothing here limits a lawful right to contact your bank, payment provider or consumer authority. Dishonest chargebacks may lead to suspension and recovery of permitted costs. This policy is always subject to rights that cannot be excluded or waived.