Your privacy matters

Scope and contact

This policy applies when you visit FLEXINGZONE, create or use an account, buy or manage a membership, stream protected content, or contact support. Questions and privacy requests may be sent to support.flexingzone@gmail.com.

Information we collect

• Identifiers and contact details, including username, email address and account ID.
• Membership, checkout and transaction records, including plan, amount, currency, order reference, renewal, cancellation and access dates.
• Technical and usage data, including IP address, browser, device, approximate location derived from IP, cookie identifiers, login and security logs, pages viewed and player events.
• Messages, support requests, survey responses and other information you choose to provide.

Sources of information

We receive information directly from you, automatically from your browser or device, and from service providers involved in payments, hosting, fraud prevention, analytics, communications and video delivery. We do not ask Stripe to provide us with your complete payment-card number.

Purposes and legal bases

• Perform our contract by creating accounts, processing memberships and delivering entitled content.
• Comply with tax, accounting, consumer-protection, sanctions and other legal obligations.
• Pursue legitimate interests in securing the service, preventing fraud, enforcing our terms, supporting users and improving performance, where those interests are not overridden by your rights.
• Use consent where applicable law requires it, including for certain non-essential cookies or marketing communications; consent may be withdrawn for future processing.

Service providers and disclosures

WordPress and Paid Memberships Pro maintain account and entitlement records; Stripe processes payments; Vimeo delivers protected video; hosting, security, email, analytics and support providers process the limited data required for their services. Current integrations may include Bluehost/Newfold, Automattic/Jetpack and Google services.

We may also disclose information when reasonably necessary to comply with law, protect users or the service, investigate fraud, enforce agreements, or complete a business reorganization subject to appropriate safeguards. We do not knowingly sell personal information for money.

International transfers

Providers may process information in countries different from yours. Where required, transfers are supported by an adequacy decision, contractual safeguards or another lawful transfer mechanism. Provider privacy terms may independently govern information they collect as separate controllers.

Cookies and similar technology

Essential cookies keep accounts signed in, protect checkout and preserve security settings. Analytics, performance or embedded-media technologies may measure use and deliver Vimeo playback. You can use available consent controls and browser settings, although blocking essential storage may prevent login, checkout or streaming.

Retention

Account and membership records are kept while needed to provide the service. Transaction, consent and tax records may be retained for the legally required period; security logs for a proportionate period; and support records while reasonably necessary for follow-up, disputes or legal claims. Data is deleted or de-identified when no longer needed, subject to backups and legal holds.

Your privacy rights

Depending on your location, you may request access, correction, deletion, restriction, portability or objection; withdraw consent; opt out of qualifying sale, sharing or targeted advertising; and appeal or complain to a regulator. California residents may also have rights to know, correct, delete, limit and receive non-discriminatory treatment. We may verify your identity and may retain information where an exception applies.

Security, adults and changes

We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security. Use a unique password and contact us if you suspect unauthorized access.

FLEXINGZONE is intended only for adults aged 18 or older and we do not knowingly collect information from children. Material policy changes will be posted with a revised update date and, where required, additional notice.